Hi,
I would appreciate any help in regard to the following MySeq error:
Timeout of 70.000 seconds exceeded while waiting for FPGA command "CAMDBLSNAP 390 390 188 188 34390 150" to complete.
see image:
The error emerges any time after the run is started and ruins the run. It first appeared a year ago and now the fifth time since.
The only advice we are continually getting from Illumina support is that we should reboot our myseq prior to the run (we are doing that since the first time the error occurred) and that the error is "very unlikely to repeat".
Unfortunately, the error is repeating and keeps ruining runs.
The MySeq's warranty has expired.
If anybody had experienced the problem himself or has any information regarding the error (what does the code mean?), we would be very happy to hear from you.
Thank you,
Lovro
I would appreciate any help in regard to the following MySeq error:
Timeout of 70.000 seconds exceeded while waiting for FPGA command "CAMDBLSNAP 390 390 188 188 34390 150" to complete.
see image:
The error emerges any time after the run is started and ruins the run. It first appeared a year ago and now the fifth time since.
The only advice we are continually getting from Illumina support is that we should reboot our myseq prior to the run (we are doing that since the first time the error occurred) and that the error is "very unlikely to repeat".
Unfortunately, the error is repeating and keeps ruining runs.
The MySeq's warranty has expired.
If anybody had experienced the problem himself or has any information regarding the error (what does the code mean?), we would be very happy to hear from you.
Thank you,
Lovro
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