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Forum: Illumina/Solexa 04-21-2016, 03:34 PM
Replies: 4
Views: 1,373
Posted By nkondo
Our average service calls are 3 - 5 per month,...

Our average service calls are 3 - 5 per month, not a year. Even we have five instruments, these numbers seems very high.
Forum: Illumina/Solexa 04-19-2016, 11:24 PM
Replies: 4
Views: 1,373
Posted By nkondo
Trouble frequency of HiSeq2500

How frequently have you been with trouble?
We have five HiSeq2500 installed in 2012. Since last year to today we have run trouble once in every 10 runs. Troubles were caused by various reasons,...
Forum: Illumina/Solexa 03-29-2016, 03:35 PM
Replies: 12
Views: 2,817
Posted By nkondo
We had 2 runs in Nov. Flow cell lot is no....

We had 2 runs in Nov. Flow cell lot is no. 10112707 and reagent lot no. is 20006210 in both runs. Both runs showed "usual" density gradient.
Forum: Illumina/Solexa 03-23-2016, 06:35 PM
Replies: 12
Views: 2,817
Posted By nkondo
We have the same issue since Dec. last year. ...

We have the same issue since Dec. last year. Our issues happened with flowcell lot number 2XXXXXX. Does anyone see this issue with flowcell lot number 1XXXXXXX?
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