SMRT Link download failure - anyone seen this?

[dkkova]

Hi,

I am trying to download SMRT Link v5.1.0 from https://downloads.pacbcloud.com/publ....1.0.26412.zip and I get an "403 forbidden" error no matter what computer I use:

Forbidden
You don't have permission to access /public/software/installers/smrtlink_5.1.0.26412.zip on this server.

Anyone encountered this issue? Any ideas what the problem might be?

Any insight would be greatly appreciated.

Thanks,

David

[GenoMax]

Appears to some kind of file permission issue. You should report this to PacBio tech support directly.

[dkkova]

GenoMax,

Thanks for the advice, I have reported this to PacBio.

[mjhsieh]

It should be back now.

[dkkova]

I can confirm this is working for us now, thanks!