Question for Illumina Miseq/Nextseq owners

[Tim2]

My colleagues and I are thinking about establishing a 3rd party service/maintenance enterprise for US Miseq/Nextseq owners and I have a question for current owners. What are your biggest unmeet needs when it comes to servicing those machines? What would you change in Illumina's approach? Do you think they service contract prices are fair?

Thank you!

[microgirl123]

The reason we stick with Illumina rather than going with Remi (I use them as a third-party vendor for most of our other instruments) is that Illumina is very generous with reagent replacement when something goes wrong. Also, how quickly would you be able to provide replacement parts or be on site - Illumina is generally there and my instrument is back up within three days. I'm also not sure if we would have full access to their tech support if we went with another vendor.

[Tim2]

The reason we stick with Illumina rather than going with Remi (I use them as a third-party vendor for most of our other instruments) is that Illumina is very generous with reagent replacement when something goes wrong. Also, how quickly would you be able to provide replacement parts or be on site - Illumina is generally there and my instrument is back up within three days. I'm also not sure if we would have full access to their tech support if we went with another vendor.

thanks for feedback. But do Remi actually offer Illumina service contracts? If yes, I wonder who do they subcontract them to.