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Old 08-09-2019, 07:14 AM   #11
grawfin
Junior Member
 
Location: Zurich, Switzerland

Join Date: Jul 2019
Posts: 2
Default You should definitely call them.

Someone probably was in a hurry and loaded a 300 cycle kit after seeing 300 paired end, when they should have loaded a 600 cycle. They should be able to easily check which kind of kit they loaded onto the sequencer. Could be many things, but I have definitely seen that mistake before.
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