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Old 04-21-2016, 06:48 AM   #2
MU Core
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Location: Columbia, Missouri

Join Date: Apr 2008
Posts: 57
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Our group operates a single HiSeq 2500. We measure down time as the instrument being unavailable due to a hardware or software issue. Over the past few years it has been <5%. The past 10 months the down time has been 3.1% or 19 days based on a 365 day schedule. I think this is a typical rate and equate to 2-3 service calls per year.
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