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Old 04-24-2016, 04:53 AM   #5
GenoMax
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Location: East Coast USA

Join Date: Feb 2008
Posts: 7,077
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Quote:
Originally Posted by nkondo View Post
Our average service calls are 3 - 5 per month, not a year. Even we have five instruments, these numbers seems very high.
That is the reason one maintain service contracts But if the service calls are resulting in significant down times then that may not be good for your facility.

Your FAS has a way of plotting instrument up-times/issues found based on the backend service database at Illumina. If you have not had a meeting with him/her you should schedule one to discuss the performance of your instruments. Any trends that emerge (e.g. particular machine) can be used for targeted remediation. Money spent of consumables is always a good incentive for getting these issues fixed.
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