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Old 05-17-2012, 07:05 PM   #2
Jim Robinson
Location: Boston, MA

Join Date: May 2009
Posts: 75

Hi Philip,

Sorry for the difficulties. We have had other reports of this, but sporadic. What I need is someone to work with me long enough to isolate the cause, we use it heavily here at the Broad and don't see this.

For starters having your igv.log file would be helpful, you can send it to If there's nothing helpful in there I can create a special build with more logging statements.

If you, or someone else with this problem, can work with me for a few iterations I'm confident we can isolate the cause. Its got to be environment related because, again, there's a lot of sequencing happening here and we do not see this problem.

-- Jim
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