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Old 02-14-2013, 01:01 AM   #47
aleferna
Senior Member
 
Location: sweden

Join Date: Sep 2009
Posts: 121
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P.S: In retrospect, the MiSeq was the best choice, and still is the best choice for us. Had we bought the PGM we would be in a world of hurt as we have heard how people struggle with sample prep. Our MiSeq has delivered flawlessly, their phone/sales and onsight tech support immediate and impeccable (I worked for tech support for 4 years, these guys are amazing). My only complain is that they refused to release the sequence of their primers for Nextera, but that was an issue with their legal dep, tech support was very frank and direct about this. The guys on the phone basically told me: "you know this is very frustrating, we understand you perfectly and it makes no sense, but we have orders from our legal department not to respond this question".

Last edited by aleferna; 02-14-2013 at 01:06 AM.
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