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Old 09-14-2017, 05:02 PM   #2
keithsweatshirt
Junior Member
 
Location: Los Angeles, CA

Join Date: Mar 2015
Posts: 3
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Our lab upgraded from a 2200 Tapestation to the 4200 Tapestation.
For the most part, the machine is fine. It is simple to use and can process small and large numbers of samples with some good flexibility. But the machine loses connection often and has had several errors that stopped the machine in the middle of the run. Talking with tech support has not helped as they tend to say it is something we are doing. And their sales reps were not very forthright or honest with us when helping us decide on whether or not to upgrade. They lied right to us on several points and when we brought that up, we were ignored. Good times.
Overall, if I had known what I do now, I wouldn't want to deal with Agilent again.
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