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Old 10-08-2019, 08:32 AM   #2
Senior Member
Location: New England

Join Date: Jun 2012
Posts: 199

The reason we stick with Illumina rather than going with Remi (I use them as a third-party vendor for most of our other instruments) is that Illumina is very generous with reagent replacement when something goes wrong. Also, how quickly would you be able to provide replacement parts or be on site - Illumina is generally there and my instrument is back up within three days. I'm also not sure if we would have full access to their tech support if we went with another vendor.
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