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Old 10-08-2019, 12:25 PM   #3
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Location: USA

Join Date: Nov 2018
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Originally Posted by microgirl123 View Post
The reason we stick with Illumina rather than going with Remi (I use them as a third-party vendor for most of our other instruments) is that Illumina is very generous with reagent replacement when something goes wrong. Also, how quickly would you be able to provide replacement parts or be on site - Illumina is generally there and my instrument is back up within three days. I'm also not sure if we would have full access to their tech support if we went with another vendor.

thanks for feedback. But do Remi actually offer Illumina service contracts? If yes, I wonder who do they subcontract them to.

Last edited by Tim2; 10-08-2019 at 12:28 PM.
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