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Old 02-21-2017, 08:09 AM   #1
MisUser
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Location: Montreal

Join Date: Jan 2017
Posts: 13
Default Hiseq Initialization issue

Hi!

I'm about to start a Hiseq run but unfortunately the instrument cannot initialize even after several power cycles. We get this error message:

following device not initialized: Scanner.CameraFrameGrabber.Camera2

Do you think it is a harware issue or can it be easily fixed? The reagents are thawed and I don't want waste them :P

I contacted Illumina's tech support but I haven't got any reply yet.

Thanks a lot for your input.
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