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  • Hiseq Initialization issue

    Hi!

    I'm about to start a Hiseq run but unfortunately the instrument cannot initialize even after several power cycles. We get this error message:

    following device not initialized: Scanner.CameraFrameGrabber.Camera2

    Do you think it is a harware issue or can it be easily fixed? The reagents are thawed and I don't want waste them :P

    I contacted Illumina's tech support but I haven't got any reply yet.

    Thanks a lot for your input.

  • #2
    It was a hardware issue (Z-AMP PCB replaced)

    Comment

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