Don't know if this is the right forum for this question. We have lost a substantial amount of our on campus illumina sequencing business to other service providers (mostly BGI) over the last year. I have talked to some of our researchers and this is almost exclusively due to our rates being too high. We are still running a HiSeq 2500 with v3 chemistry as our instrument was too old to upgrade to the v4 chemistry. We are thinking about getting a HiSeq 4000 to hopefully allow us to reduce our rates. However, I am not sure if or when this will happen.
I took a look online and our prices are similar to what other core facilities are charging. My questions are: Have other core facilities seen a drop in their business and what steps are you taking to keep your on campus customer base?
Thanks
I took a look online and our prices are similar to what other core facilities are charging. My questions are: Have other core facilities seen a drop in their business and what steps are you taking to keep your on campus customer base?
Thanks
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