We did our first real run of bacterial genomes on the MiSeq and thankfully saved data files locally and on the cloud app BaseSpace.
Everything looks good on the MiSeq but the cloud app choked. We found it was missing one *.bcl file. Called Illumina, they have no idea about BaseSpace. We were told to leave the problem on their website as a feature request. We were excited about using BaseSpace as an avenue to share data and allow people to get post FASTQ analysis options. First try is a fail without any clear route to getting a simple problem fixed.
When on the phone I wanted to find out what parameters their canned analysis used, etc. but it seems like BaseSpace is an entirely different group with no support line. It is in Beta...
Anyone have any contact for BaseSpace when problems arise? Sitting on hold at Illumina for 45 mins to be told they don't know anything about it was not very helpful.
Everything looks good on the MiSeq but the cloud app choked. We found it was missing one *.bcl file. Called Illumina, they have no idea about BaseSpace. We were told to leave the problem on their website as a feature request. We were excited about using BaseSpace as an avenue to share data and allow people to get post FASTQ analysis options. First try is a fail without any clear route to getting a simple problem fixed.
When on the phone I wanted to find out what parameters their canned analysis used, etc. but it seems like BaseSpace is an entirely different group with no support line. It is in Beta...
Anyone have any contact for BaseSpace when problems arise? Sitting on hold at Illumina for 45 mins to be told they don't know anything about it was not very helpful.
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