We seem to have encountered a bug in the HiSeq Control Software (HCS v1.4.8) and I was wondering if any others have had a similar experience and if so is there a solution or workaround.
When configuring a run the technician will select "Save All Thumbnails" from the popup menu under Advanced on the Scan page of Run Configuration. However on two occasions thus far the configuration gets set to "Save All Images" which obviously has a disastrous impact on the run. Both the HiSeq control computer and the network storage location become filled with image files. We have confirmed that the software appears to be altering the selection on its own. We will select "Save All Thumbnails" (which is the default selection), clicked "Next" to move forward with the configuration then immediately clicked "Back" to return to the Scan setup page. It now displays "Save All Images" for the 'Save Images' option. We have repeated this but did not explicitly set this option ("Save All Thumbnails" is supposed to be the default) but got the same results. Even though "Save All Thumbnails" was selected when moving forward from the 'Scan' page to the 'Recipe' page, if you then go back it will show "Save All Images" being selected.
Tech support has not provided any possible cause or solution other than try reinstalling the software.
Has anybody else had a similar experience with the HiSeq Control Software?
When configuring a run the technician will select "Save All Thumbnails" from the popup menu under Advanced on the Scan page of Run Configuration. However on two occasions thus far the configuration gets set to "Save All Images" which obviously has a disastrous impact on the run. Both the HiSeq control computer and the network storage location become filled with image files. We have confirmed that the software appears to be altering the selection on its own. We will select "Save All Thumbnails" (which is the default selection), clicked "Next" to move forward with the configuration then immediately clicked "Back" to return to the Scan setup page. It now displays "Save All Images" for the 'Save Images' option. We have repeated this but did not explicitly set this option ("Save All Thumbnails" is supposed to be the default) but got the same results. Even though "Save All Thumbnails" was selected when moving forward from the 'Scan' page to the 'Recipe' page, if you then go back it will show "Save All Images" being selected.
Tech support has not provided any possible cause or solution other than try reinstalling the software.
Has anybody else had a similar experience with the HiSeq Control Software?
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