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  • Delivery and delay to installation/training

    Anyone else having a long delay between delivery of the PGM and the actual installation and training? We hear many excuses why we are unable to get instruments installed. They like to sell them, but support clearly needs improved. Be sure to get a deadline date for successful installation and functional validation written into your terms and conditions.

  • #2
    Originally posted by Hiro.Protagonist View Post
    Anyone else having a long delay between delivery of the PGM and the actual installation and training? We hear many excuses why we are unable to get instruments installed. They like to sell them, but support clearly needs improved. Be sure to get a deadline date for successful installation and functional validation written into your terms and conditions.
    I've sent you a PM, Hiro (great name - love Neal Stephenson). I'm unaware of any delays and am happy to lend a hand with any questions you have. I look forward to working with you.

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