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Old 12-08-2010, 08:16 PM   #1
Complete Genomics Careers
Registered Vendor
Location: Mountain View

Join Date: Sep 2010
Posts: 12
Default Sr. / Customer Support Scientist


Complete Genomics is building a team of scientists and bioinformaticists focused on supporting our rapidly growing customer base. These individuals will be responsible helping our customers understand and leverage their Complete Genomics complete human genome sequencing data.
These positions are based in our Mountain View, CA headquarters. In addition, we have a series of Field Applications Scientist positions available near our key customer sites in North America and Western Europe.

  • Answer both scientific and technical questions regarding CGI-provided data for customer, primarily by phone and email. Address questions related to data, scientific attributes, formats, semantics as they apply to the customerís specific scientific goals.
  • Post-sales customer training via web conferencing.
  • Interact with and support CGI partners, such as those developing software for use with the Complete Genomics data.
  • Advise customers and strategic partners on the use of various software tools, workflows, and QC criteria for utilizing Complete Genomics data for various scientific purposes.
  • Assist in authoring documentation, training and support materials.
  • Populate knowledgebase with technical knowledge and solutions as they are acquired.
  • Provide scientific and technical input into product specifications, design, and testing of tools and features.
  • Keep abreast of community technical and scientific knowledge related to human genome sequence data.
  • Document detailed customer feedback for incorporation into product plans.

  • M.S or Ph.D. (or clearly demonstrated equivalent work experience) in Bioinformatics, Genomics or Genetics required with 3+ years of experience in large-scale sequencing strongly preferred.
  • Hands-on skills with Linux/Unix, scripting languages and experience with handling very large data sets is required, including a solid understanding of statistical methods as they apply to genomic and genome-wide genetic data. Strong familiarity with public sequence databases and with standard sequence analysis tools and methods is also required.
  • A strong working knowledge of current results and trends in genomics and human genome sequencing is preferred. Should be current and well-informed on the relevant scientific literature.
  • Ideally, should have a good understanding of current methods and results for analyzing sequence and structural variation in both human genetics and in cancer genome biology.
  • Ideally, should have a good general knowledge of available next-gen sequencing technologies.
  • Experience working in multidisciplinary environments and in particular with inside and outside groups on challenging scientific projects is preferred.
  • Fluent in spoken and written English. Excellent customer communication and interaction skills including the ability to empathize, to communicate clearly and to respond to queries in a timely fashion.
  • Able to work independently and collaboratively, as well as able to manage time and prioritize to execute well on multiple ongoing projects.

Please send resumes to
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