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Old 11-01-2013, 01:41 AM   #1
Frank Garbelmann
Registered Vendor
Location: Aarhus, Denmark

Join Date: Jan 2013
Posts: 8
Default CLC bio, a QIAGEN Company seeing Manager Customer Support, Americas

Manager Customer Support, Americas

US East Coast, CLC bio LLC headquarters in Boston, MA CLC bio, globally headquartered in Aarhus, Denmark, is looking for a senior bioinformatician to become part of our globally expanding support team.

CLC bio, a QIAGEN Company, is an established world-class bioinformatics software and hardware solution provider, serving the analysis needs of biological researchers within pharmaceutical, agro, biotech, clinical, and academic segments with a strong focus on Next Generation Sequencing (NGS). We provide the solutions that scientists seek to accomplish their everyday tasks. CLC bio’s motto “Accelerating Scientific Results” is our statement of commitment to the real science behind our solutions.

We have more than 2200 organizations and all Top10 Big Pharma on our customer list. All over the world, we experience tremendous growth in the use of our high quality solutions for NGS data analysis, and we are currently looking for a highly experienced bioinformatician to manage our US-based Support team.

As our new Manager of Customer Support in the Americas, you should be knowledgeable in your field and passionate about providing excellent support to a range of local, regional and global accounts in collaboration with your 120 colleagues in the US, at our global headquarters in Denmark, and at other CLC bio locations around the world. You will manage the US-based support team and will also perform a variety of tasks requiring a deep understanding of the interplay between biology and IT, as well as a comprehensive knowledge of the data analysis context that our bioinformatics solutions are a part of.

Main responsibilities
• Managing day-to-day activities of the US-based support team, and coordinating the activities of your team with the Denmark-based manager of global support.
• Offering customers project-oriented advice about data analysis, driving troubleshooting processes together with the development team, and assisting our customers with technical set-ups.
• Answering general support questions and capturing user feedback, primarily through dedicated support software.
• Performing internet based and on-site customer training sessions.

Minimum Requirements

• Scientific background – preferably PhD degree – in molecular biology or another life sciences subject.
• 3+ years of experience in either support related to bioinformatics software and services, or in supporting scientists involved in NGS data analysis.
• Previous lab-based experience is desirable , although not required.
• Excellent customer service skills, enthusiastic attitude, and solid work ethics.
• Drive to explore, find solutions and achieve results.

We offer
• A competitive salary.
• A competitive benefits package including matched 401K plan, Company Stock Plan, Health Care, Vacations, etc.
• Flexible working arrangements.
• An exciting career at the cutting edge of the rapidly developing field of NGS.
• Membership in a professionally run, respected, and exciting young company staffed with highly skilled and motivated colleagues.

If you are interested and fulfill the requirements, please send your application and resume to by November 22, 2013.
CLC bio, a QIAGEN Company

Please, NO phone calls or e-mails from third-party recruiters!

Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.
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