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Old 06-26-2011, 06:34 AM   #1
Hiro.Protagonist
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Location: Cambridge, MA

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Default Delivery and delay to installation/training

Anyone else having a long delay between delivery of the PGM and the actual installation and training? We hear many excuses why we are unable to get instruments installed. They like to sell them, but support clearly needs improved. Be sure to get a deadline date for successful installation and functional validation written into your terms and conditions.
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Old 06-26-2011, 02:34 PM   #2
jason_a
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Quote:
Originally Posted by Hiro.Protagonist View Post
Anyone else having a long delay between delivery of the PGM and the actual installation and training? We hear many excuses why we are unable to get instruments installed. They like to sell them, but support clearly needs improved. Be sure to get a deadline date for successful installation and functional validation written into your terms and conditions.
I've sent you a PM, Hiro (great name - love Neal Stephenson). I'm unaware of any delays and am happy to lend a hand with any questions you have. I look forward to working with you.
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