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01-19-2022, 05:28 AM
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#1 |
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Junior Member
Location: Russia Join Date: Jan 2022
Posts: 3
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Run status "Uploading" lasts for 10 hours (NextSeq500)
Hello everyone! I need help.
Our last run is still on uploading stage. Is any way to trigger the next step (fastq generation)? Instr: NextSeq500 Illumina Basespce Thank you |
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01-19-2022, 01:50 PM
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#2 |
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Junior Member
Location: Vancouver Join Date: Oct 2013
Posts: 2
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This happened to me a few times. It was due to the internet connection dropping while the run was going/uploading. I contacted illumina basespace tech support. I verified with them that the entire run was uploaded and they manually triggered the fastq gen script on their end.
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01-20-2022, 05:42 AM
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#3 |
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Junior Member
Location: Russia Join Date: Jan 2022
Posts: 3
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Thank you. We contacted Illumina for support. In our case, the solution was to turn the instrument off and on again (facepalm)
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