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Old 01-19-2022, 05:28 AM   #1
Vita9285
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Location: Russia

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Default Run status "Uploading" lasts for 10 hours (NextSeq500)

Hello everyone! I need help.
Our last run is still on uploading stage.
Is any way to trigger the next step (fastq generation)?

Instr: NextSeq500
Illumina Basespce

Thank you
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Old 01-19-2022, 01:50 PM   #2
IonVsIllumina
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This happened to me a few times. It was due to the internet connection dropping while the run was going/uploading. I contacted illumina basespace tech support. I verified with them that the entire run was uploaded and they manually triggered the fastq gen script on their end.
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Old 01-20-2022, 05:42 AM   #3
Vita9285
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Thank you. We contacted Illumina for support. In our case, the solution was to turn the instrument off and on again (facepalm)
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