FYI:
Watch your instrument closely if you have the most recent v4 "communications issue" patch installed -- it no longer will error out when communication between the console and the camera hangs. In this circumstance your instrument will hang, collecting no data, but it will not warn you.
If you do notice you are in this state use the same work around as normal: just restart ICS (pausing your run(s), if possible, beforehand), or in the most extreme case, reboot the windows blade. Then the instrument re-establishes communications and the run continues merrily on its way once ICS restarts and you unpause each run.
This happened to us around noon yesterday. But because of the lack of warning the instrument collected no data for 16 hours before I noticed the issue.
Applied Biosystems: masking a problem is not the same as solving it!
--
Phillip
Watch your instrument closely if you have the most recent v4 "communications issue" patch installed -- it no longer will error out when communication between the console and the camera hangs. In this circumstance your instrument will hang, collecting no data, but it will not warn you.
If you do notice you are in this state use the same work around as normal: just restart ICS (pausing your run(s), if possible, beforehand), or in the most extreme case, reboot the windows blade. Then the instrument re-establishes communications and the run continues merrily on its way once ICS restarts and you unpause each run.
This happened to us around noon yesterday. But because of the lack of warning the instrument collected no data for 16 hours before I noticed the issue.
Applied Biosystems: masking a problem is not the same as solving it!
--
Phillip
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