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  • Any Experience with Otogenetics

    We are sending a genomic DNA sample to Otogenetics for human exome sequencing. They will make the library, sequence and do some bioinformatics at a very reasonable intro price. They are also giving us a great price for RNAseq. Does anyone have any experience with them? Good or bad comments are welcome.

  • #2
    Hi JHU-ChIPmaniac,

    Did you end up using Otogenetics for the exome sequencing? What was your experience?

    Comment


    • #3
      They are very unprofessional. Irresponsive to emails. Sends you back data with no explanation of which samples are which. I got an excel spreadsheet and a bunch of bioanalyzer traces and the samples don't even correlate. Do no go with Otogenetics.

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      • #4
        I am also interested in hearing about Otogenetics.
        How long does it take to deliver the data back? How was the overall quality and maping?

        Are their any alignment options?

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        • #5
          tajeff88

          I just wanted to address this post, as I was recently hired by Otogenetics as their Marketing Manager. There has been a significant number of changes here in the past few months, including a new CEO, and we are striving to provide absolute quality services and a pleasant customer experience (one of my key goals).

          Please feel free to contact me directly and I would be more than happy to work with you to regain your trust in our company.

          Thank you,
          Richard Grandy
          Otogenetics
          404-492-9403
          1-855-otogene

          Comment


          • #6
            With all of the academic core facilities and expertise available why would anyone waste time with an outside company like Otogenetics?

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            • #7
              Customers are free to select the service provider of their choice. All offer different benefits and it depends on your needs: pricing, turn-around time, flexibility, customization, support, etc.

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              • #8
                We tried using Otogenics a while back and it was a terrible experience. Sent some RNA-Seq samples in and received the complete wrong data back. Never again!

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                • #9
                  ssmith18,

                  Sorry about your past experience. Please feel free to contact me directly and let's see if we can correct this. I'd be more than willing to offer you a discount and let us prove to you that we can provide you with a great experience and accurate data.

                  Thank you,

                  Rich
                  1-888-otogene

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                  • #10
                    I recently received chip-seq data from otogenics with no information given about the adaptors used for sequencing is there a way I can get this informatioin?

                    Thanks
                    Leanne

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