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Old 11-14-2019, 12:42 AM   #1
t-nakaba
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Location: Japan

Join Date: Nov 2019
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Unhappy Problem with DRAGEN Bio-IT Platform

I have a problem with DRAGEN Bio-IT Platform.

When I ran the map/alin and valiant caller pipeline, it stopped running by time out error.
I asked to illumina technical support, and changed the usage memory amount using this option.

" --bin_memory 60000000000 "

However, this option and more usage memory (200,000,000,000) did not solve the problem, and error was printed as below.

" The DRAGEN WatchDog service has detected a fault: Available free memory (1518 MB) is below minimum threshold (2048 MB) required by DRAGEN "

I have enough memory server and I did not run any other scripts at the same when I ran DRAGEN pipeline.
This probrem was happened when I input 193 Gbyte fastq.gz file.

Could you tell me how I can solve this problem and/or the cause of this problem?
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Old 11-14-2019, 04:54 AM   #2
dtownley
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Location: Cambridge, UK

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please send this to Illumina Tech-Support ( techsupport@illumina.com )
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