Run status "Uploading" lasts for 10 hours (NextSeq500)

[Vita9285]

Hello everyone! I need help.
Our last run is still on uploading stage.
Is any way to trigger the next step (fastq generation)?

Instr: NextSeq500
Illumina Basespce

Thank you

[IonVsIllumina]

This happened to me a few times. It was due to the internet connection dropping while the run was going/uploading. I contacted illumina basespace tech support. I verified with them that the entire run was uploaded and they manually triggered the fastq gen script on their end.

[Vita9285]

Thank you. We contacted Illumina for support. In our case, the solution was to turn the instrument off and on again (facepalm)