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Old 06-13-2012, 12:36 PM   #1
gstarrett
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Location: Wisconsin

Join Date: Aug 2011
Posts: 3
Default ABI 3730xl data collection software 3.0 will not import plate

Hello SEQanswers,

So our 3730 data collection software 3.0 just began giving us the following error when we try to import a new plate for a run:

1 plate(s) to import...
fnorante_2012-06-07_Exp12083_Bioculture1_BC033-BC048.plt -- Can not create DB record container fnorante_2012-06-07_Exp12083_Bioculture1_BC033-BC048

Has anyone come across this before or knows how to fix it. So far I have already cleared the database cache and defragmented the C: drive, not the Oracle partitions. All of this was working about a week ago.

Any help will be greatly appreciated,

Gabe Starrett
University of Wisconsin-Madison
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Old 06-13-2012, 11:08 PM   #2
sklages
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Location: Berlin, DE

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What does ABI support suggest? Usually it's the fastest way to get help in such cases, as these "database things" are always a bit of vodoo ;-)
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Old 06-14-2012, 07:27 AM   #3
gstarrett
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Location: Wisconsin

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We had called them and they recommended a service visit, but currently our service contract has lapsed. We are waiting for people in administration to renew that before we would have them come out here.
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