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Old 08-12-2018, 07:59 AM   #1
dkkova
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Location: St. Louis

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Default SMRT Link download failure - anyone seen this?

Hi,

I am trying to download SMRT Link v5.1.0 from https://downloads.pacbcloud.com/publ....1.0.26412.zip and I get an "403 forbidden" error no matter what computer I use:
Forbidden
You don't have permission to access /public/software/installers/smrtlink_5.1.0.26412.zip on this server.
Anyone encountered this issue? Any ideas what the problem might be?

Any insight would be greatly appreciated.

Thanks,

David

Last edited by dkkova; 08-12-2018 at 08:03 AM.
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Old 08-12-2018, 03:29 PM   #2
GenoMax
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Appears to some kind of file permission issue. You should report this to PacBio tech support directly.
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Old 08-13-2018, 06:57 AM   #3
dkkova
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GenoMax,

Thanks for the advice, I have reported this to PacBio.
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Old 08-13-2018, 09:17 AM   #4
mjhsieh
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It should be back now.
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Old 08-13-2018, 09:56 AM   #5
dkkova
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I can confirm this is working for us now, thanks!
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