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Old 08-08-2015, 06:08 AM   #1
DHFK
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Default Miseq v2.2 300 cycle cartridges back-ordered?

We are told by customer service that the Miseq v2.2 300-cycle cartridges are back-ordered and the earliest ship date is "mid-August". What are you hearing from your sales rep?
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Old 08-10-2015, 08:59 AM   #2
pmiguel
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v2.2?

--
Phillip
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Old 08-10-2015, 09:23 AM   #3
fanli
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We're still waiting for a v2 300bp Nano kit. Told a week or two.
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Old 08-11-2015, 09:16 AM   #4
Angelmass
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Both our standing order and a new order are delayed until "8/17", they said they are switching their internal database system used for order management, and the 17th is an estimate, like yours. Very annoying to not have any announcement or anything to prepare customers for this.
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Old 08-11-2015, 09:24 AM   #5
GenoMax
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There was an announcement (and an email, but it may have gone to the person who normally does ordering) on icom about the downtime of the ordering system (for the switchover) scheduled for last week of July. Obviously the change was a major one and does not seem to have gone through flawlessly. Hopefully just a matter of time.
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Old 08-11-2015, 09:32 AM   #6
Angelmass
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Ah ok, I guess I'm just out of the loop then.
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Old 08-12-2015, 07:55 AM   #7
microgirl123
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Our 600-cycle kit that was supposed to ship on the 17th showed up today. The 150-cycle kit that was supposed to ship on Monday, hasn't arrived yet.
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