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Old 01-29-2013, 09:07 AM   #1
HMorrison
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Default Service contract costs

Has anyone bought a service contract on either Miseq or Hiseq1000 yet? If so, what was the cost? I have projected the usual 10% of acquisition cost.
Thanks for any info.
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Old 01-30-2013, 04:37 AM   #2
mcnelson.phd
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Hi Hilary,

Our service contract for the MiSeq costs ~$15K/year if I remember correctly.

We're still within our first year of coverage, but our anniversary date is in April so I know we're planning now to make sure we remain covered.

Given all the problems we had with the MiSeq, combined with the RTA issue and now the bad kits, it's well worth it our minds.

Mike

Last edited by mcnelson.phd; 01-30-2013 at 04:40 AM.
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Old 01-30-2013, 04:54 AM   #3
mcnelson.phd
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Quote:
Originally Posted by HMorrison View Post
This is for a Miseq, I presume?
Yup. If you have more questions about it, we can talk directly over email.

UConn sent its HiSeq to Perkin Elmer so I have no information on that system.
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Old 01-30-2013, 05:08 AM   #4
GenoMax
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Would it not be best to have this conversation privately with the sales person

With software maintenance contracts costs are standard but with hardware maintenance contracts several "other" factors may come into play.
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Old 03-09-2015, 09:09 AM   #5
cement_head
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For those of you that have purchased a SC with Illumina, did you negoitiate a multiyear deal (with an associated discount)? And if so, does illumina follow the industry standard of permitting one to committ to the multiyear contract, but pay year-by-year?
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