Site uptime issues, solutions.

ECO · 06-26-2014, 05:07 PM

Hi all,

Wanted to post about the spotty service we've had the past few days and last week. Seems like we have been under some sort of sporadic attacks (from small network subranges) which spikes load making the site inaccessible.

If the site is down or responding very slowly, typically I will tweet from @SEQanswers, but as sequencing is a global activity, sometimes I'm asleep or in a meeting and don't tweet instantly.

With some help from my host and a security provider I hope I have addressed the issue in a robust way. If the site is down or slow, and I'm near my phone, I'll know about it.

Thanks for your patience.

KellerMac · 06-27-2014, 07:09 AM

Ah I was wondering what was going on with the site! Glad it's not just me! I wanted to take this opportunity to THANK YOU for running the forum it has been a great help to me over the years. There are some great community members on this forum!

ECO · 06-28-2014, 05:56 PM

Thanks KellerMac! It's been a fun almost seven years! =]

biocomputer · 09-05-2014, 01:42 PM

When I tried to access seqanswers.com today I got this page:

http://i.imgur.com/fQsIgtF.png

Is that supposed to happen and/or is it related to the issues described above?

ECO · 09-26-2014, 08:33 AM

Quote:

Originally Posted by biocomputer

When I tried to access seqanswers.com today I got this page:

http://i.imgur.com/fQsIgtF.png

Is that supposed to happen and/or is it related to the issues described above?

Sorry just saw this. Yes that's normal if you're coming from a subnet that is identified as a "threat"...it prevents DDOS-style abuse which is typically the root of most problems we have. If it's not back to normal let me know and i'll investigate.

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06-26-2014, 05:07 PM	#1
ECO --Site Admin-- Location: SF Bay Area, CA, USA Join Date: Oct 2007 Posts: 1,358	Site uptime issues, solutions. Hi all, Wanted to post about the spotty service we've had the past few days and last week. Seems like we have been under some sort of sporadic attacks (from small network subranges) which spikes load making the site inaccessible. If the site is down or responding very slowly, typically I will tweet from @SEQanswers, but as sequencing is a global activity, sometimes I'm asleep or in a meeting and don't tweet instantly. With some help from my host and a security provider I hope I have addressed the issue in a robust way. If the site is down or slow, and I'm near my phone, I'll know about it. Thanks for your patience.

06-27-2014, 07:09 AM	#2
KellerMac Member Location: Baton Rouge, Louisiana Join Date: Jun 2011 Posts: 11	Thank you Ah I was wondering what was going on with the site! Glad it's not just me! I wanted to take this opportunity to THANK YOU for running the forum it has been a great help to me over the years. There are some great community members on this forum!

09-05-2014, 01:42 PM	#4
biocomputer Member Location: Canada Join Date: Dec 2013 Posts: 62	When I tried to access seqanswers.com today I got this page: http://i.imgur.com/fQsIgtF.png Is that supposed to happen and/or is it related to the issues described above? Last edited by biocomputer; 09-18-2014 at 09:21 AM.

06-28-2014, 05:56 PM	#3
ECO --Site Admin-- Location: SF Bay Area, CA, USA Join Date: Oct 2007 Posts: 1,358	Thanks KellerMac! It's been a fun almost seven years! =]