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  • DHFK
    Junior Member
    • Aug 2015
    • 1

    #1

    Miseq v2.2 300 cycle cartridges back-ordered?

    We are told by customer service that the Miseq v2.2 300-cycle cartridges are back-ordered and the earliest ship date is "mid-August". What are you hearing from your sales rep?
  • pmiguel
    Senior Member
    • Aug 2008
    • 2328

    #2
    v2.2?

    --
    Phillip

    Comment

    • fanli
      Senior Member
      • Jul 2014
      • 197

      #3
      We're still waiting for a v2 300bp Nano kit. Told a week or two.

      Comment

      • Angelmass
        Member
        • Jun 2015
        • 10

        #4
        Both our standing order and a new order are delayed until "8/17", they said they are switching their internal database system used for order management, and the 17th is an estimate, like yours. Very annoying to not have any announcement or anything to prepare customers for this.

        Comment

        • GenoMax
          Senior Member
          • Feb 2008
          • 7142

          #5
          There was an announcement (and an email, but it may have gone to the person who normally does ordering) on icom about the downtime of the ordering system (for the switchover) scheduled for last week of July. Obviously the change was a major one and does not seem to have gone through flawlessly. Hopefully just a matter of time.

          Comment

          • Angelmass
            Member
            • Jun 2015
            • 10

            #6
            Ah ok, I guess I'm just out of the loop then.

            Comment

            • microgirl123
              Senior Member
              • Jun 2012
              • 199

              #7
              Our 600-cycle kit that was supposed to ship on the 17th showed up today. The 150-cycle kit that was supposed to ship on Monday, hasn't arrived yet.

              Comment

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