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  • dkkova
    Junior Member
    • Aug 2018
    • 3
    #1

    SMRT Link download failure - anyone seen this?

    Hi,

    I am trying to download SMRT Link v5.1.0 from https://downloads.pacbcloud.com/publ....1.0.26412.zip and I get an "403 forbidden" error no matter what computer I use:
    Forbidden
    You don't have permission to access /public/software/installers/smrtlink_5.1.0.26412.zip on this server.
    Anyone encountered this issue? Any ideas what the problem might be?

    Any insight would be greatly appreciated.

    Thanks,

    David
    Last edited by dkkova; 08-12-2018, 08:03 AM.
    Tags: None
  • GenoMax
    Senior Member
    • Feb 2008
    • 7142
    #2
    Appears to some kind of file permission issue. You should report this to PacBio tech support directly.

    Comment

    • dkkova
      Junior Member
      • Aug 2018
      • 3
      #3
      GenoMax,

      Thanks for the advice, I have reported this to PacBio.

      Comment

      • mjhsieh
        Member
        • Jan 2013
        • 10
        #4
        It should be back now.

        Comment

        • dkkova
          Junior Member
          • Aug 2018
          • 3
          #5
          I can confirm this is working for us now, thanks!

          Comment

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